Privacy Policy
Last updated: October 14, 2026.
About this policy
Perfectly Balanced HVAC explains here how we handle information associated with perfectlybalancedhvac.com, service inquiries, and online booking. Contact us at perfectlybalancedhvac@gmail.com or 303-578-8040 with privacy questions.
Information we collect
When you contact us or request service, we collect the information you provide, such as your name, phone number, email address, service address, appointment preferences, and details about your HVAC equipment or service needs. Our website and its providers may also receive technical information such as IP address, browser and device information, referring pages, pages viewed, and interactions with website features.
How we use information
We use customer information to respond to questions, check service coverage, arrange appointments, provide HVAC services, and communicate about requested or scheduled work. We also use website information to understand visitor activity, measure advertising, maintain the website, and address security or technical problems.
Appointment texts and emails
Our customer texts and emails are for appointments and related service communications, rather than promotional campaigns. Contact us if you want to change how we communicate with you. You can use the opt-out instructions supplied in a message, where available, or call or email us for help. Changing communication preferences does not itself cancel an appointment.
Online booking through Housecall Pro
We use Housecall Pro for online booking and appointment-related services. Information entered in its booking window is processed through Housecall Pro and made available to us for handling your request. The booking service may use its own cookies and technical tools. Its handling of information is described in the Housecall Pro Privacy Policy.
Google Analytics, Google Ads, and Meta Pixel
We use Google Analytics to understand website activity, and Google Ads and Meta Pixel to measure advertising and support advertising activity. Depending on the settings and your choices, these tools may use cookies, pixels, and other identifiers and receive information about your device, browser, pages visited, and website actions. Advertising providers may associate this information with other information they hold and use it for ad measurement or personalized advertising. Appointment messaging and online advertising are separate activities.
Cookies and your advertising choices
You can manage cookies through your browser settings; blocking cookies may affect some website or booking features. Google explains its partner-site processing at How Google uses information from sites or apps that use its services. You can review Google ad preferences and the Google Analytics opt-out browser add-on. Meta provides information in its Privacy Policy and ad preferences. These provider controls have their own scope and may not prevent every type of collection. You may also contact us about your choices.
When information is shared
We do not sell customer contact lists or service records for money. Information is disclosed as needed to providers supporting booking, communications, website operation, analytics, and advertising. Advertising technology can involve sharing online identifiers and browsing or interaction information with Google or Meta. Applicable privacy laws may treat some advertising disclosures as a sale or sharing even without a cash payment. We may also disclose information when required by law or to address fraud, security issues, or legal claims.
Retention and security
Information is retained for the purposes for which it was collected, including handling service requests and maintaining records needed for business, legal, or security purposes. Retention can differ by record type and provider. Contact us with a question about a particular record or a deletion request. No website or electronic transmission can be guaranteed completely secure; avoid sending sensitive financial or identity documents through ordinary email or text.
Privacy requests
Contact perfectlybalancedhvac@gmail.com or 303-578-8040 to ask about information we hold, request a correction or deletion, or raise a privacy concern. Depending on the law applicable to you and our business, you may have rights to access, obtain a copy of, correct, or delete personal information, or opt out of certain uses. We may need to verify your identity and may retain information when permitted or required by law. We will explain any limits that apply to your request.
Other websites and policy updates
Links and third-party services have their own privacy practices. We may update this policy as our website and practices change. The published version will identify its effective or updated date.